Welcome to MAM Originals' Customer Service!
Let's begin!
 
How can we help you? *


 
What information do you need? *


 
You can find us at Flagshipstore.
C/ Sant Pere Mes Alt 40, 08003 Barcelona
Tel: +34 930 171 686

 
All the models that appear in our website are available at the moment. (Except the "PREORDER" models).

 
The payment methods accepted currently by MAM are: Credit or Debit Card, Paypal, and Wire Transfer

 
The shipping is free as long as you don't select the Express option (7€). For orders outside the EU you'll find more information in our FAQ section

 
If you are interested in becoming an authorised seller or dealer from MAM, please get in contact with us at samuele@mamoriginals.com
If you are an Online seller, please contact samuele@mamoriginals.com
We will get back to you as soon as possible.

 
If you would like to collaborate with MAM, please contact us at jorge@mamoriginals.com
We will get back to you as soon as possible.

 
Please send your application to jobs@mamoriginals.com.

 
You can check out our FAQs section at: https://www.mamoriginals.com/soporte/

If you still have any more doubts you can contact us by calling to: +34 930 171 686, or drop an email to: info@mamoriginals.com

 
What is your order reference?

 
Could you specify what's your issue? *


 
Our courier company, NACEX (Spain) or UPS (International), will send you an email with your tracking number once your order has been prepared and collected by the carrier. Please keep in mind the business days when placing your order. Once you receive the tracking you will be able to follow your order by introducing the number in the courier website:
NACEX: www.nacex.es
UPS: www.ups.com
If you tracking number is not working, do not worry, keep in mind that the carrier can take up to a few hours to update your order in the system, and that they only work Monday to Friday, try later on. If your order goes through customs, MAM is not liable for any additional costs it may arise. As you can see in our FAQs section.

 
The right of withdrawal states that you can renounce on your acquisition contract, returning all or part of the purchased products. In case you return the entire order, the Express shipping fee will be refunded, however the customer is still the one to cover the return's shipping cost.

The return must take place within a period of 14 days from the delivery date.

Would you like to proceed with the return? *


 
Purchase Date *

 
Delivery Date *

 
Delivery Address *

 
WITHDRAWAL FORM

I hereby declare that I renounce on my acquisition contract from the purchased products at MAM Originals:

Ordered on {{answer_TvyVqk6hnhkT}}
Received on {{answer_yvYO7VjNFhMD}}
Delivery Address: {{answer_FJOLSo2JV0gi}}
*


 
Remember that we will only be able to cancel your order if, when we receive your request (between 24-48 working hours) your order hasn't been sent yet.
We will get back to you shortly to confirm if the cancellation has been possible.

 
What is your cancellation reason? *

 
What is the shipping address? *

Shipping name and address
 
If your order has left our facilities, you will have to contact NACEX (www.nacex.es) or UPS (www.ups.com) to request the change.

 
Could you please send us a picture/video to see the flaws? *

 
Do you have more pictures? *

 
Could you send us a picture of the received model? *

 
You can contact with from 9h to 18h, calling at: +34 640 843 680

Thank you so much for contacting us!
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