WELCOME TO AUSTRALIAN CUSTOMER SERVICE CENTER
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How can we help you? *


 
Could you provide more information? *


 
At the moment we only sell them online on our webpage www.hawkersaustralia.com

 
All the products in the website are currently in stock. (Except PRE-ORDER models)

If you are interested in a particular model and it is not on the website, we inform you that we are constantly restocking our products.
Stay tuned to our webstore www.hawkersaustralia.com!

 
You can pay via credit card (Visa, MasterCard, American Express, Discover), debit card (Visa, MasterCard, American Express) or PayPal. We do not accept any other way of payment.

Don't you have a Paypal account? Don't worry, it is not necessary to have a Paypal account to complete the purchase. In order to pay with credit card you have to choose the right option.

If you have any trouble to finish the paying process, you can try with other devices (PC, mobile phone, tablets, ...) and/or with other browsers (Safari, Chrome, Mozilla, ...) If you keep having troubles, you can try it with any friend or relative and see if they can pay with credit card in their devices.

May have another issue, do not hesitate to contact us. We will try to give you a solution as soon as we can.

 
The measures are:

ONE models:
14,2 cm. (front), 
5cm. (height), 
13.7cm. (arm bands)

CLASSIC models:
13,8 cm. (front)
4.75 cm. (height)
13,33 cm. (arm bands)

WARWICK models:
13,2 cm (front)
4,5 cm (height) 
14 cm (arm bands)

KIDS models:
12 cm (front)
3,5 cm (height) 
13 cm (arm bands)

 
Shipping costs, regardless the products you order, vary depending on the geographic area. You can check them during the purchasing process when introducing your details.

You can find more information regarding international orders in our FAQ’s section: https://www.hawkersaustralia.com/pages/faq

 
If you are interested on being a Hawkers’ authorised dealer, please contact sales@saldum.com

They will provide you a reply as soon as possible.

 
We will ask you to send a dossier with your proposal and we will evaluate it as soon as possible. In case of being interested, we will contact you. *

Please, try to be as explicit as possible and send us all the information you consider that may be useful for us.
 
The discount code is applied by the customer during the purchase process, so that the customer can apply the preferred one and check it before paying the total amount.
This discount code must be entered by clicking on the slot " Have a discount code? Click here to enter it>" on the right side of the screen in the last step of the purchase.

 
If you wish to work with us, you can send us your CV to job@hawkersco.com and we will keep it for future selection processes if your profile matches our requirements.

 
Is your query solved?

     
 
What is your query about? *

Please, try to be as specific as possible in order to forward it to the right department.
 
Do you know your order reference? *

The order number is HAWKERS + several numbers, for example, HAWKERS12345

If you are placing your order from the UK site, the reference number will be HAWKERSUK + several numbers.
     
 
Write it here. *

 
Please, specify what is your issue about. *


 
Auspost will send you an email with your tracking number once the package is prepared and picked up at our warehouse.
If your tracking link does not work try it again later as it normally takes some hours to Auspost to register the tracking information. Please note that Auspost only works on business days.
If your order pass through customs, we are not liable for any additional costs it may arise.
If you send a return package to a wrong address, we are not liable for any loss or misplacement..

If your tracking link does not work, try it again later as it normally takes some hours for USPS to register the tracking information. Please note that USPS only works on business days.

If your order pass through customs, we are not liable for any additional costs it may arise.

If you send a return package to a wrong address, we are not liable for any loss or misplacement.

 
The right of withdrawal consists of terminating a contract, returning all or part of the goods acquired. If you return all the products from your order, we will also refund the original shipping costs (the client must bear the costs of returning the parcel).

You must return the parcel within the next 14 days after receiving the order.

Do you want to proceed with the return?

     
 
Enter the data when you placed your order. *

 
Enter the data when you received the order. *

 
Enter your full name. *

Customer and user’s name.
 
Enter your address. *

Customer and user’s address.
 
RIGHT OF WITHDRAWAL FORM

I hereby declare that I renounce on my sunglasses acquisition contract:

Ordered {{answer_30179779}} received the {{answer_30179780}}
{{answer_30179775}} – {{answer_30179776}} *

PLY RETURNS
PO BOX 6035
CHULLORA, NSW, 1405
AUSTRALIA
     
 
Tell us the reason of the return. *


 
Which is the reason? *

 
For returns and refunds you should send us the product, paying the shipping taxes of transportation. The product must be well wrapped and should contain your HAWKERS reference (the track code, which is HAWKERS + 6 numbers sent with the confirmation mail, it's VERY important).

Our office address is:

Play Hawkers S.L
C/ Santiago Ramón y Cajal 37 - 1ª planta
Elche Parque Empresarial
03203 Elche (Alicante)
España

Remember this! It is very important that you indicate your HAWKERS reference in your package (or the name or the email address used in the purchase). If we do not have any of these data, we won't be able to find your order and we won't be able to refund the money.

Once we receive them in our office, we will immediately refund your money back, and, if the package comprises all the models of your original your order, shipping fees (but not shipping taxes for the return shipping) to your account.

 
We would like to know the reason of the cancellation. Every opinion is useful to keep improving. *


 
We would like to know the reason of the cancellation. Every opinion is useful to keep improving.

 
Which address should we send the order to? *

If the parcel has been already sent, you will have to contact AUSPOST and ask for an address change.
 
In order to modify your order, we'd need to cancel it and reimburse the money so that you can make a new purchase.

The money would enter your bank account in 48 hours to 15 days, depending on your bank.

Shall we proceed? *

     
 
Please note that we will be able to cancel it provided that the order has not been sent yet. If your order has already been sent when we receive your reply (our estimate response time is 24-48 hours), we will not be able to cancel it.

 
On the inner side of the left arm you will find a reference like this one: “XX/XX XX”.

Which is the first reference you read? *

Example of reference 4B:       4B/C12       11
Example of reference HM:   HM/O01      35

 
Which is the faulty part? *


 
Finally, we need you to attach a picture where the flaw can be checked. *

In order to solve your issue as soon as possible, it is very important that the product can be easily identified.
 
Oops! Do not worry, we will exchange the product. We just need a picture like the one attached where your glasses and the code can be identified.

 
Do you have it? Upload it here: *

In order to solve your issue as soon as possible, it is very important that the picture has a good resolution.
 
How can we help you? *

Thank you!
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Thank you very much for contacting us!

We are working on your request.

You will received an answer within the next 24/48 business hours.

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